FAQ

Production Times 

Please allow 3 days from order to dispatch - this may be extended during busy periods.

Framed print orders will take approx 3 days to create and dispatch.

Delivery

All PRINT ONLY orders sent are sent via First Class and will usually arrive at your door within 1- 4 days of shipping. 

If express delivery is required for PRINT ONLY sales please email order@roryandthebean.co.uk after placing your order. Please note, next day delivery is available before 11am  Monday - Thursday, only after confirming with us in the studio via email. 

UK orders are currently FREE to ship. 

International Orders

We deliver items internationally. We do NOT ship frames internationally. 

International orders can take up to 20 days to arrive, depending on your method of delivery. 

International orders are FREE to ship

Framed Print Delivery 

Framed Print have lead times of approx 3 days and will be sent via a parcelforce delivery service. 

All framed orders will arrive professionally taped and ready to hang. 

Payment

Debit/Credit Cards

We accept Master Card, Visa and American Express. All card payments are secured by SSL, which encrypts all your data to ensure secure transactions.

On successful completion of the transaction, you will receive a confirmation email.

Paypal

You can also pay for your order through PayPal. In this instance, you will be automatically taken to PayPal’s express checkout page.

If you already have a PayPal account, simply log in to make payment. If you are new to PayPal, you can either pay as a guest or create a PayPal account.

On completion of the transaction, you will receive two  confirmation emails, one from our site and one from paypal itself confirming the transaction. 

PayPal accepts all major credit and debit cards: Visa, MasterCard, Maestro and American Express.

Returns

In order to keep a track on incoming mail it is really important that any returns are discussed with us prior to sending your items. After discussing your return options with us please ensure that returns are received within 14 days.

We advise that you send any registered returns with a tracked mail service such as Royal Mail First Class Signed for. 

To be eligible for a return your prints must be unused and returned within their original packaging. (This includes the cellophane bag, all board envelope and cardboard stiffener)  Your items must return to us in a saleable condition. 

All refunds will be processed within 5 working days. 

Personalised Items are not eligible for return.